Many problems with cavity wall insulation can appear two or three winters after the installation so it may not be immediately apparent that a damp spot or internal wall damage is the result of bad cavity wall insulation.
Some studies suggest up to 40% of houses have gaps in blown foam insulation alone and other types of insulation can hold moisture if an adequate vapour barrier had not been implemented.
To make a claim, you must first register your complaint with CIGA (Cavity Insulation Guarantee Agency) and the installer obviously. If you aren’t aware of their name, or they have stopped trading or even moved into a new home without the necessary details, you can still register a complaint with CIGA.
Claims to CIGA must meet the following criteria:
Brought to the attention of CIGA within the 25 years guarantee period, a certificate should have been issued at the initial installation. If however the CWI was installed before you bought your house, the original certificate should have been passed to you along with the deeds. The CWI guarantee however offered by CIGA is automatically transferred after the sale of a property, regardless of whether documentation changed hands between the seller and buyer.
After contacting the original installer and CIGA if there is no conclusion within two months then the installer must be allowed 41 days to rectify the issue. Make a note of all dates and keep a thorough record.
There must be no alterations made to the original CWI before making a claim.
The claim must have a maximum value of £20,000 under the guarantee.
This is were we can help. If you have suffered any of these symptoms and believe it to be a direct result of your cavity wall insulation then do not hesitate to contact us now!